Here’s a recent email copied directly from here email after we completed her vinyl pavilion project. Her name is Crystal. Trying to be nice, she left out one detail – and that is we actually had a problem on her project – the reason WE are telling you about it is we believe it’s a great example of just exactly why we’re in business. Which is to make the process as easy it can be for our customers.
Happy Monday. I hope you’re doing well.
Did my friend ever contact you? I’ve recommended you to a bunch of people, let me know if you hear from anyone I’ve sent your way.
I am thankful to say that as of today I am crossing your recommendation off my list of things to do. Here goes nothing:
As an Interior Designer, I work with all kinds of vendors and am particular about choosing the best. American Landscapes fits the bill completely. I cant say enough good things about my experience with the company and more specifically about my experience with James Adams. When I first contacted him, I was unsure about the process, cost and design. He was exceedingly patient as I tried to sort through potential ideas. He answered all my questions and walked me through the process with confidence and ease. We conversed on several occasions and he was great at following up with me when I was too busy to get in touch. He was able to supply every detail, such as the book of construction documents my town required for permitting, in an incredible professional and timely manner. He was an asset to us when difficulties in the permitting process came up after the installation, sending his team back to meet the towns unique demands. Scheduling the installation was effort-less, the team was accommodating and the installation was quick and efficient. Our pavilion is beautiful, functional and the whole experience was made that much better by my interaction with Jim and the team at American landscape Structures. I highly recommend them.
If you need anything else let me know. I would love for you to share a link to my company https://www.silverwinginteriors.com on your website. I’m not sure when I will be able to get professional photos because we’ll need landscaping and furniture for that and were unsure of when that will happen. I’ll let you know when we do.
This “Fix” Was Neither Easy Nor Cheap, But We Knew What Was Needed To Make It Right.
Construction projects can be difficult, especially when trying to coordinate and communicate clearly with different contractors – who like most people – some are better communicators than others. And we all know from life experience that “average communication” things often turn out badly.
But not in this case. Somehow we didn’t get the word about this inspector’s process and requirements and there ended up being an issue with the electric resulting in a rejection.
With many businesses/contractors there may have been a back and forth about who was supposed to do, and who said what etc. – you’ve probably been there. We didn’t put Crystal through all of that. Neither She nor her husband Andrew had to even ask. We simply sent our crew back out to meet the inspectors requirements which, by the way, involved lifting up the vinyl pavilion and replacing one of the vinyl post sleeves.
It’s not typical for one of our customers to take this kind of time to right us such a detailed note.
Niki on Long Island is another example. This is one of the trickier custom projects we’ve done as her masonry walls were already in place when we installed her custom vinyl pavilion requiring detailed communication and precision.
Just finished building a high-end 6,000 sq ft new construction home in Long Island…What a nightmare that was!!!…..The ONLY contractor that delivered painless and superb service was American Landscape Structures. Right from the start of the project, Jim Adams was extremely patient and professional at helping us design and put together the most perfect pavilion for our 20′ x 20′ outdoor kitchen. He even customized it by matching the exact roofing material of our house. The young men that built it were also very quick and professional. They finished the job in a day in a half and did not bother me at all. They came well prepared and were very knowledgeable and respectful! Would use them again in a heartbeat!!! I Love the job they did! 🙂