1. As we complete your design process and get everything priced out for you, we both get the rest of our final questions answered so there is a clear understanding.
  2. We both review your sales order to double check that anything we’ve discussed or emailed that you’re expecting is documented in your sales order.
  3. Once everything is in order, we typically  (but not always) take a 50% down payment. If there is going to be a longer than usual planning process, or the sale is over $20,000, we’ll usually break it down more than that.
  4. We accept all major credit cards as well as business or personal checks. We can take your credit card information over the phone. You can mail the check to the address on the invoice.
  5. You sign your invoice including color selections and send it to us by fax or email.
  6. Once we have your down payment and signed invoice, we will complete your work order and get your order in line with the shop.
  7. Lead times are 5-7 weeks contingent upon you having your permit and site ready.
  8. We need a one to two week scheduling window from the time you have your site ready.
  9. Change orders can be done via email.