The precise details of each project vary depending on who is going to be assembling your pavilion, pergola or gazebo. In any case, there is always going to be a factory component. So we’ll start there. Steps from order to kit completion:

  1. We will email you a questionnaire that addresses key questions about your project that will be forward to the shop.
  2. We will also email you dimensions and instructions regarding your foundation and are available on the phone and email to answer any questions by you or you installer. Having your footers completed by a local installer is the most cost-effective way for them to be done due to travel cost. 4 footers run in the $800-$1,200 range so you can see you wouldn’t want to add hundreds of dollars in travel expense to that.
  3. Permitting is the customer’s responsibility. While there may still be steps yet to complete to get the actual permit, the customer should have already researched what is required to get the permit to avoid delays. We can speak to your building officials on your behalf if you need us to.
  4. We usually have at least 3 weeks of orders backed up. Most people don’t realize (until we tell them) it’s usually less than 4 days from the time we start building your kit until it’s packaged ready to go.
  5. Orders are prioritized 2 ways. 1 is first come first serve. 2 is based on who is ready.
  6. We typically won’t schedule onsite until one week out. When you place your order, we should know the approximate WEEK your kit will be ready. Someone will be calling you ahead of time to schedule the actual day.
  7. If you’re ordering a kit, we’ll let you know when it’s going to be ready and then when we’ve found a truck. Everything will be coordinated with you and you’ll have as much notice as possible.
  8. When you have your foundation completed, we ask you to send us pictures of the site preferably with a measuring tape laid over the footers.
  9. The on site phase of 95% of projects is 1 or 2 days.
  10. We ask that you be present when the crew arrives and when they leave. When they arrive, the first thing they will do is inspect the foundation. One of the next things they will do is call the office to confirm the status of the foundation.
  11. They also call the office when they’re done after you’ve had a chance to look the structure.
  12. Ideally, we’d like to speak to you for a couple of minutes to make sure you’re happy before they leave for the day.
  13. We have supplemental instructions if you’re getting a kit. There is a separate page on kits in Helpful Information. You should allow 2-4 days with 3 people to complete your kit. We don’t think it’s a good idea to tell people they can build their structure in one day not knowing who is going to be doing the work.
  14. Problems are relatively rare, but if something isn’t right and we don’t get it fixed on that first trip, we will return to make the necessary corrections.